Get in Touch
We’d love to hear from you! Whether you have a question about our products, need help with an order, or just want to share your thoughts, our team is here to help.
Visit Our Showroom
Experience the elegance and comfort of RoseSnug in person! Our showroom is the perfect place to explore our latest collections, feel the luxurious fabrics, and find your perfect nightwear.
Address
SY7, Aoyuan Plaza,
Zhuhai, China
+1 (213) 776-5589
+86 134 2508 0747
Frequently Asked Questions
Have questions? We’ve got answers! Here are some of the most common questions we receive about RoseSnug. If you don’t find what you’re looking for, feel free to contact us!
1. Order & Shipping
Q: How long does shipping take?
A: Standard shipping takes 3-5 business days, while express shipping delivers within 1-3 business days.
Q: Do you ship internationally?
A: Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location.
2. Returns & Refunds
Q: What is your return policy?
A: You can return unused items in their original packaging within 7 days of delivery. Please refer to our Shipping & Returns page for details.
Q: How long does it take to process a refund?
A: Refunds are processed within 7 business days after we receive your return.
3. Product Care
Q: How should I care for my RoseSnug nightwear?
A: We recommend hand washing or using a gentle machine cycle with cold water. Avoid bleach and tumble drying to maintain the fabric’s quality.
4. Sizing & Fit
Q: How do I choose the right size?
A: Check our Size Guide for detailed measurements. If you’re unsure, contact our customer service team for assistance.
5. Payment & Security
Q: What payment methods do you accept?
A: We accept credit cards (Visa, MasterCard) and PayPal.
Q: Is my payment information secure?
A: Yes, we use SSL encryption and PCI-compliant payment gateways to protect your data.